Tournabot Refund Policy

Effective date: not yet published

Operator: a registered Indian entity whose legal name and office address are not yet published (“Tournabot”, “we”, “us”).

This Refund Policy applies to Tournabot software — subscriptions, duration passes, add-ons and prepaid packs. It does not apply to money between an Organisation and its players: we never collect that money (see §7 and Terms §1.4).

Payments and invoices for our software fees are handled on Razorpay’s rails. Approved refunds return to the original payment instrument through Razorpay. Tournabot records entitlements. A GST credit note accompanies every approved refund on those same rails — Draft — pending counsel review: confirm merchant-of-record and which party issues the credit note under the Razorpay setup.

This is a draft for counsel review. It is not legal advice.

1. Protections that make refunds rarely necessary

• Subscription clock starts when your bot comes online, not at checkout, capped at 14 days from payment (pool claim of a dedicated platform bot is the usual online event). Time spent in the setup wizard is not billed time. Releasing and re-claiming a bot does not restart the term.
• Prepaid, never postpaid for metered capacity (OCR and object storage packs). When a pack runs out, extraction may degrade to manual entry, which remains available. There is no surprise usage invoice to dispute.
• A failed payment buys nothing. Paid entitlements activate only when payment succeeds.

2. Wizard abandonment refund

If you:

1. pay for a paid plan or pass,
2. abandon the bot setup wizard within 7 days of that payment, and
3. no bot ever comes online for that purchase,

you are owed a full refund with a GST credit note, because that onboarding failure is treated as ours. Contact support to claim it. Qualifying cases are already queued for review, so we are not relying only on you noticing. The GST credit note is issued with the refund.

If a bot did come online, this entitlement does not apply; see §§3–4.

3. Cancelling mid-cycle

You may cancel at any time from the dashboard. Paid access — including duration passes — runs to the end of the period you paid for. No further charge is taken for that subscription after cancel.

By default there is no partial cash refund for unused days. Short passes are priced as fixed periods.

4. Support-reviewed refunds

Outside §2, refunds are rare and approved by support case-by-case — for example where a platform failure on our side materially broke a paid period.

Every approved refund:

• is issued with a GST credit note; and
• the matching entitlement is revoked — never a silent reversal that leaves paid features switched on.

Add-ons and prepaid packs follow the same principle: unused prepaid capacity may be considered in support review, but packs that have been substantially consumed are not routinely refunded.

Bespoke module engagements are governed by their order form; unless that form says otherwise, quoted fixed-scope work is non-refundable once work has started.

5. How refunds are paid

• Software fees are collected by Razorpay. Refunds of those fees are executed through Razorpay to the original payment instrument where Razorpay supports it.
• Tournabot does not take custody of participant money and therefore cannot “refund” player entry fees through this Policy (see §7).
• Processing time: for an approved software-fee refund, timing not yet published — ask via the contact page.

Bank or instrument delays outside Razorpay’s and our control may add time.

6. Chargebacks

If you initiate a chargeback or payment dispute with your bank or Razorpay for a software fee:

• we open a support dispute on notice (product queues the case; paid entitlements stay until support reviews);
• support may freeze or revoke paid entitlements after that review; restoration also goes through support;
• proven abuse of chargebacks may lead to suspension under the Terms.

Please contact the contact page before filing a chargeback so we can apply §2 or §4 where they fit.

7. Participant fees and prize money — not applicable

Not applicable, by design.

Tournabot never collects entry fees, never takes a cut, and never holds or pays out prize money — on any plan. Under the Promotion and Regulation of Online Gaming Act, 2025, we do not facilitate organiser↔player financial transactions.

Any refund of participant money is solely between the Organisation and its players, under the Organisation’s own rules and applicable law. Opening a Tournabot support ticket will not recover player fees we never received.

8. Changes

We may update this Policy with the Terms. Material changes will be announced to workspace owners with reasonable notice. The effective date above will change when an update takes effect.

9. Contact

Refund requests and questions:

• Email: the contact page
• Operator: a registered Indian entity whose legal name and office address are not yet published

See also the Terms of Use and Privacy Policy.