Tournabot Terms of Use

Effective date: not yet published

Operator: a registered Indian entity whose legal name and office address are not yet published (“Tournabot”, “we”, “us”, “our”), registered office at registered office address not yet published, GSTIN GSTIN not yet published.

These Terms of Use (“Terms”) are a legally binding agreement between Tournabot and the organisation that creates or uses a Tournabot workspace (“you”, “your”, the “Organisation”). By creating a workspace, connecting a Discord guild, inviting staff, or paying for a plan or add-on, you agree to these Terms.

If you do not agree, do not use the Services.

These documents are drafts for counsel review. They are not legal advice.

Agreement to our legal terms

We operate a Discord-first, multi-tenant tournament operations platform for esports organisations in India and elsewhere. You buy software and related support. You run your own community, events and player relationships.

Important differences from a community-run tournament site:

1. You are our customer. The customer is the organisation, not the player. Players who register for *your* events are your participants. You carry legal responsibility for them (including minors, data protection and retention). We process their data to provide the Services on your behalf (see the Privacy Policy and the Fiduciary / Processor split there). Tournabot is not responsible for minors.
2. We never touch participant money. Entry fees, slot fees and prize money stay between you and your players. See §1.4.
3. Subscriptions are paid through Razorpay. Invoices and payment collection for our software fees ride Razorpay’s rails; we record entitlements.
4. Discord is the primary substrate. Your use of Discord is also governed by Discord’s own terms and policies.

These Terms incorporate the Privacy Policy, the Refund Policy, and the Acceptable Use Policy published with this set.

1. Our Services

1.1 What the Services are

The “Services” are Tournabot’s software and related offerings, including without limitation:

• Discord bot features for tournament and community operations (registrations, slots, brackets, results, moderation helpers, notifications and related tooling);
• the web dashboard at app.tournabot.com and audience-facing surfaces we host for you (including custom domains on eligible plans);
• billing, entitlements, prepaid metering packs, and support as described for your plan;
• optional add-ons (for example Live Production / Broadcast tooling, concierge Discord application provisioning, OCR packs, and separately quoted bespoke module work).

We may describe features in marketing materials. Only features actually enabled for your workspace under your then-current plan and entitlements form part of the Services you receive.

1.2 Who may use the Services

The Services are offered to organisations (including sole proprietors and companies) that operate Discord communities and tournaments. You represent that you have authority to bind the Organisation. Individual staff act on the Organisation’s behalf under access you grant.

Players / participants do not create Tournabot accounts as consumers of the SaaS. Participant interaction happens through Discord (and, on eligible plans, web registration forms you configure). Their relationship for the event is primarily with you.

1.3 Licensing unit and Discord application model

• One organisation is one Discord guild, on every plan. There is no multi-guild allowance inside a single workspace. An operation running several servers buys one workspace per server; a linked billing group joins them under one owner identity, one payment instrument and one consolidated invoice; standings and rosters remain per workspace.
• The Free plan runs on Tournabot’s shared, pooled Discord bot.
• Every paid plan runs on a Discord application you create in your own Discord developer account through our guided wizard (unless you purchase concierge provisioning). You own that application. You may swap the connected application from the dashboard subject to product rules.
• Your use of Discord — including any application you create or connect — is additionally governed by Discord’s Terms of Service, Developer Policy, and related policies. Conduct that puts your application or shared platform resources at risk (for example traffic that triggers Discord abuse controls) may be contained, including by moving your workspace to a quarantine egress address until the behaviour stops. Quarantine is not a paid feature.

1.4 Participant money — absolute boundary

Tournabot never collects, holds, custodies, routes, splits or disburses participant entry fees, slot fees, spectator ticket revenue, or prize money. Stated plainly: the platform does not collect entry fees, does not take a percentage of player payments, and does not hold, custody or pay out prize money — on any plan. We take no take rate on any organiser↔player payment. Fee tracking in the product is a manual “fee paid” flag and an amount-due suggestion recorded by your staff. Role access driven by that flag is a record of your off-platform arrangement, not a payment rail.

This is not a preference. India’s Promotion and Regulation of Online Gaming Act, 2025 (in force from 22 August 2025) criminalises facilitating financial transactions for online money games. We sell software subscriptions and add-ons. Money between you and your players is your business, conducted entirely outside Tournabot. You alone are responsible for the legality of that activity in every applicable jurisdiction.

Spectator ticketing and similar organiser↔audience payments are likewise out of scope on the same reasoning: we may link out to your own page or hold an organiser-declared note; we never collect, hold, split or remit that revenue.

1.5 Organisation responsibility for players, data and minors

You are our customer. Your players are not. The Organisation curates its own participants and carries the legal responsibility for them. That responsibility covers every legal obligation that attaches to running events with people — including, without limitation:

• eligibility and minors — age and eligibility rules for your events are yours alone. Tournabot does not collect player dates of birth or age data, does not gate entry on a player's age, and is not responsible for minors who participate in your events or communities. Where you record an organisation-level adult-population attestation, that attestation is yours;
• data protection — for participant and event personal data you instruct us to process, you are the Data Fiduciary and you alone decide lawfulness, purpose and retention instructions (see the Privacy Policy);
• data retention — exporting and retaining copies of records your operations require outside the Services is your responsibility (see §16 and your plan’s retention window).

Tournabot provides software. We do not stand in your shoes as the organiser of your community, and we accept no duty to your players that belongs to you as their organiser.

1.6 Plans, billing, taxes and Razorpay

• Subscriptions are billed per 28 days (not calendar months). Paid plans may also be sold as fixed-duration passes (2 days, 7 days, or 28 days), as published.
• Prices are GST-inclusive Indian rupees, payable through Indian payment rails (Razorpay / UPI and such methods as Razorpay enables for us) only. Invoices carry our GSTIN (GSTIN not yet published). We do not sell the Services in other currencies on the standard path.
• Subscriptions, payment collection and invoices for our software fees are issued on Razorpay’s rails. Tournabot records which workspace is active on which plan and entitlement. Your payment relationship for those charges is processed through Razorpay subject to Razorpay’s terms with the payer.
• Your subscription clock starts when your bot comes online, not at checkout, capped at 14 days from payment (pool claim of a dedicated platform bot is the usual online event), after which the clock starts regardless. Time spent in setup is not billed time. Releasing and re-claiming a bot does not restart the term.
• A payment that fails grants nothing: paid entitlements activate only when payment succeeds. On a chargeback we open a support dispute on notice; paid entitlements stay until support reviews and may freeze or revoke them; restoration also goes through support. (Chargebacks open a support dispute — we do not auto-freeze the workspace.)
• Metered capacity (for example OCR extractions and object storage beyond plan allowance) is sold as prepaid packs, never postpaid. When a pack runs out, extraction may degrade to manual entry (which remains available). There is no surprise usage invoice.
• We may change prices prospectively. A price change never applies to time already paid for.
• Refunds for software fees follow the Refund Policy.

1.7 Availability and support

• Circuit carries a 99.5% monthly availability SLA as published. Credits are claimed (not automatic), are capped at 10% of the affected period’s fee, and exclude Discord-side outages, force majeure and published maintenance windows. Plans below Circuit carry no contractual SLA.
• Named support and onboarding help follow the then-current plan sheet.
• Trials, where offered (for example 14 days of Pro without a card, subject to one per Discord account and one-per-guild limits), are governed by these Terms and any trial notice shown at signup.

1.8 Branding and white-label

Lower tiers may carry a “Powered by Tournabot” mark on surfaces we render. Higher tiers may remove that mark and add managed bot-branding and custom domains as published. Registration emails may send under your name from a Tournabot-operated mail domain; staff sign-in remains at app.tournabot.com unless we expressly change that. Neither fact transfers ownership of our software or marks to you.

2. Intellectual property rights

2.1 Our IP

We own or licence the Services: software, documentation, trademarks (including “Tournabot”), visual design, and underlying systems. Except for the limited rights in these Terms, no IP is transferred to you. You must not copy, modify, reverse engineer (except to the limited extent mandatory law allows), resell, or create derivative works of the Services except as we expressly permit.

2.2 Your use of our IP

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your Organisation’s internal tournament and community operations, solely in accordance with these Terms and your plan entitlements.

2.3 Your submissions and tenant content

“Tenant Content” means data, text, images, configuration, rosters, results, media, overlays, conduct records, and other materials you or your staff (or participants acting in your flows) submit to the Services.

As between you and us, you retain ownership of Tenant Content. You grant us a worldwide, non-exclusive licence to host, process, transmit, display, back up and otherwise use Tenant Content only as needed to provide, secure, improve and support the Services, to comply with law, and as otherwise described in the Privacy Policy.

Feedback you send us about the product may be used by us without obligation to you.

3. User representations

You represent and warrant that:

1. You have legal capacity and authority to bind the Organisation to these Terms.
2. All registration and billing information you provide is accurate and kept current.
3. You will maintain the security of credentials, Discord tokens, and staff access you control, and will promptly revoke access for people who leave your Organisation.
4. You will use the Services only for lawful purposes and in line with the Acceptable Use Policy.
5. You have a lawful basis and all rights needed to process personal data you instruct us to process (including participant data), and you will not instruct us to process data in a way that would make the processing unlawful.
6. You will not use the Services to operate or facilitate online money games or to facilitate financial transactions for them, and you will keep all organiser↔player money entirely off Tournabot (see §1.4).
7. Age and eligibility rules for your events are your responsibility. Tournabot does not collect player dates of birth or age data; Tournabot is not responsible for minors in your events or communities; where you attest an adult-population posture, that attestation is yours (see §1.5).
8. Your Discord application and community will comply with Discord’s policies.

If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your workspace.

4. Prohibited activities

You must not misuse the Services. Without limiting the Acceptable Use Policy, you must not:

• use the Services to collect, hold, route or disburse participant entry fees or prize money, or to facilitate financial transactions for online money games;
• attempt to defeat plan limits, entitlement checks, audit trails or security controls;
• probe, scan or attack the Services, or interfere with other tenants;
• upload malware, or content you have no right to use;
• use the Services to violate Discord’s terms or to abuse Discord APIs (including rate-limit evasion and credential sharing that endangers shared resources);
• impersonate us, misrepresent affiliation, or remove platform marks except where your plan expressly allows white-label;
• process children’s data through the Services in breach of applicable law, or falsely attest facts about your participant population;
• use Conduct Network or similar features to publish knowing falsehoods, harassment dossiers, or categories outside those the product allows;
• resell or white-label the Services to third parties as if you were Tournabot, except as expressly allowed;
• use automated means to access the Services in a way that harms availability, except via documented APIs on eligible plans within published limits.

We may investigate and take action as described in §7 and §8.

5. User generated contributions

The Services may allow you and your staff to submit Tenant Content, including tournament configuration, registration answers, results, screenshots for OCR, highlight clips, overlay assets, moderation notes and conduct reports.

You are solely responsible for Tenant Content and for any disclosure of it to participants or the public through features you enable (for example public standings or registration pages). We do not claim ownership of Tenant Content. We may remove or disable Tenant Content that appears to violate these Terms, law, or Discord policy, or that creates material risk to the platform or other tenants.

6. Contribution licence

By submitting Tenant Content, you grant the licence in §2.3. That licence continues for as long as the content remains on our systems and for reasonable residual copies in backups until deleted in the ordinary cycle, and as needed to exercise or defend legal claims or comply with law.

If you use features that publish content publicly (custom domain pages, overlays, public forms), you authorise that publication for the audience those features serve.

7. Services management

We reserve the right, but not the obligation, to:

• monitor the Services for abuse, security and entitlement compliance (without claiming a right to casually browse your private tournament data outside support, security and legal need);
• take appropriate action against violators, including warnings, feature restriction, quarantine egress, suspension or termination;
• manage the Services to protect our rights, other Organisations, and Discord platform integrity;
• refuse, restrict or remove Tenant Content that violates these Terms;
• make changes required by law, Discord policy, payment-provider rules, or material security need.

Emergency action may be taken without prior notice where delay would create legal, security or platform risk; we will notify the workspace owner when practicable.

8. Term and termination

These Terms apply while you access the Services.

You may cancel from the dashboard at any time. Paid access runs to the end of the paid period unless the Refund Policy says otherwise. Data retention then follows your plan’s retention window and the Privacy Policy.

We may suspend or terminate a workspace that materially breaches these Terms (including §1.4 and the Acceptable Use Policy), that creates unacceptable legal or Discord policy risk, or where required by law. Where practicable we warn first and suspend narrowly before terminating.

On lapse from a paid plan to Free, your workspace returns to the pooled bot subject to product rules. We may retain your Discord application credential record for up to 12 months so re-subscription can reconnect without re-running the wizard; after that dormant period it may be purged.

Provisions that by nature should survive (including IP, money boundary acknowledgements, disclaimers, liability limits, indemnity, and dispute terms) survive termination.

9. Modifications and interruptions

We may modify the Services and these Terms. Material changes to the Terms will be announced to the workspace owner with reasonable notice before they take effect, except where a shorter period is required by law, security, Discord or payment-provider rules. Continued use after the effective date constitutes acceptance.

We do not guarantee uninterrupted Services. Discord, Razorpay, hosting providers and other dependencies may fail. We may suspend access for maintenance, security incidents or legal compliance. Circuit SLA credits, where applicable, are the exclusive remedy for covered availability shortfalls on that plan — subject to counsel review of §14.

10. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law rules that would require another jurisdiction’s law.

Subject to §11, courts at our registered seat in India (city not yet published) have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, to the extent a matter is not finally resolved by arbitration (if arbitration is enforceable as drafted after counsel review).

11. Dispute resolution

Counsel must review this entire section before publication. The following is a drafting scaffold modelled on common SaaS / Termly-style structures, adapted for an Indian B2B context — not advice.

11.1 Informal negotiations

Before filing a formal claim, the complaining party will notify the other in writing (email suffices) and attempt in good faith to resolve the dispute informally for at least thirty (30) days after notice. Notices to us go to the contact page.

11.2 Binding arbitration

If informal negotiation fails, disputes shall be referred to binding arbitration in our registered seat in India (city not yet published), India, under the Arbitration and Conciliation Act, 1996 (as amended), before a sole arbitrator appointed by mutual agreement, or failing agreement within 30 days, as counsel-specified appointment rules provide. Proceedings shall be in English. The arbitrator’s award is final and binding, subject to limited court review as Indian law allows.

11.3 Restrictions

To the extent permitted by law, disputes must proceed on an individual basis only. Class, collective or representative actions are waived where such waiver is enforceable. Draft — pending counsel review: Indian enforceability of class waivers and B2B vs consumer characterisation.

11.4 Exceptions

Either party may seek interim or injunctive relief in a court of competent jurisdiction for IP infringement, unauthorised access, data misuse, or breach of §1.4 / Acceptable Use that creates ongoing legal risk, without first completing informal negotiation or arbitration. Claims that mandatory law requires be heard in court remain in court.

12. Corrections

There may be typographical errors, inaccuracies or omissions on Service pages (including descriptions, pricing displays and availability). We reserve the right to correct them and to update information at any time without prior notice, subject to §1.5 on prospective pricing for already-paid periods.

13. Disclaimer

Counsel must review.

Except as expressly stated in these Terms (including any Circuit SLA), the Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• Discord or any third-party platform will remain available or permit our integration;
• OCR, automation or moderation helpers will be error-free;
• the Services will meet every competitive or commercial outcome you hope for;
• participant disputes between you and your players will be resolved by us (they will not — we are not a party to those relationships and we hold none of that money).

14. Limitations of liability

Counsel must review.

To the fullest extent permitted by applicable law:

1. Neither party is liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, lost revenue, lost data (beyond restore from available backups we choose to maintain), or business interruption, even if advised of the possibility.
2. Our total aggregate liability arising out of or relating to the Services or these Terms is capped at the fees you paid us for the Services in the twelve (12) months immediately before the event giving rise to the claim (or, if none, a counsel-approved minimum floor — Draft — pending counsel review: set floor).
3. Circuit SLA credits, where applicable, are the exclusive remedy for covered availability failures on Circuit and count toward the liability cap unless counsel directs otherwise.
4. Nothing excludes or limits liability that cannot be excluded or limited under Indian law (including for fraud, wilful misconduct, or death/personal injury caused by negligence where such limit is void).

You acknowledge that the fees reflect this allocation of risk and the §1.4 money boundary.

15. Indemnification

Counsel must review.

You will indemnify, defend and hold harmless Tournabot and our officers, directors, employees and agents from and against claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of or related to:

• Tenant Content and your events, including participant complaints about registration, eligibility, fees, prizes, moderation or results;
• your breach of these Terms, the Acceptable Use Policy, or law (including Online Gaming Act and data-protection obligations as Data Fiduciary for tenant data);
• your Discord application, community configuration, or violation of Discord policies;
• disputes between you and your staff, players, sponsors or vendors;
• any attempt to use the Services as a payment, custody or payout rail for participant money.

We will indemnify you against third-party claims that the unmodified Services, as provided by us, infringe that third party’s Indian IP rights, excluding claims caused by Tenant Content, combinations with non-Tournabot systems, or your misuse — Draft — pending counsel review: confirm IP indemnity scope and remedies (repair/replace/refund)].

16. User data

We maintain certain data you transmit for the purpose of managing the Services. Although we perform regular backups, you are responsible for exporting data you need (where your plan provides export/API) and for retaining copies of critical records outside the Services when your operations require it.

How we process personal data — including the Data Fiduciary / Data Processor split — is set out in the Privacy Policy, which forms part of these Terms.

We will not be liable for loss or corruption of data beyond the remedies in §14 and any express SLA.

17. Electronic communications, transactions and signatures

Visiting the site, sending emails, and completing dashboard checkouts constitute electronic communications. You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You agree to the use of electronic signatures, electronic contracts, orders and records, and to electronic delivery of invoices and notices related to your purchases through Razorpay and our dashboard.

18. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, Refund Policy, Acceptable Use Policy, and any order form for bespoke work, are the entire agreement on the subject matter and supersede prior discussions.
• Severability. If a provision is unenforceable, the rest remains in effect; the unenforceable provision will be modified to the minimum extent needed.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or successor in connection with a reorganisation or sale of assets related to the Services.
• No third-party beneficiaries. Except as expressly stated, these Terms create no third-party beneficiary rights. Participants are not third-party beneficiaries of your SaaS contract with us.
• Relationship. We are an independent service provider. These Terms do not create a partnership, joint venture, employment or fiduciary relationship beyond data-protection roles described in the Privacy Policy.
• Language. The controlling language is English (India).
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including Discord or payment-rail outages, epidemics, war, strikes, natural disasters, and changes in law that make performance illegal.

19. Contact us

Questions about these Terms:

• Email: the contact page
• Operator: a registered Indian entity whose legal name and office address are not yet published

See also the Privacy Policy, Refund Policy and Acceptable Use Policy in this docs/legal/ set (and, once published, the corresponding pages on tournabot.com).